Hindi speaking Customer support agent (night shift) | Workf from home
Are you passionate about gaming and driven by innovation? Multiverse invites you to be part of our mission to revolutionize the gaming industry.
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As a Customer Support Agent, you'll be responsible for providing top-notch support to players through various communication channels. Your role involves managing and resolving customer issues efficiently while maintaining high levels of customer satisfaction.
These are your responsibilities:
- Respond to player inquiries promptly via live chat, emails, and other communication platforms.
- Manage player expectations by providing timely updates and resolutions.
- Take ownership of incoming chats to ensure no messages are left unanswered.
- Maintain accurate records of player issues and solutions.
- Collaborate with other departments for administrative tasks and translations.
- Ensure timely completion of tasks essential to the company's interests.
This is what we expect from you:
- Build a network of satisfied players through excellent customer support.
- Exercise good judgment in various situations to uphold company standards.
- Maintain effective communication and organizational skills.
- Balance multiple priorities while working independently under pressure.
This is what we require from you:
Excellent written communication skills in English and Hindi
Motivated, energetic, and customer-focused with a problem-solving attitude.
Strong attention to detail and ability to maintain professionalism.
This is a plus about you:
Strong knowledge of live chat platforms.
Prior experience in a Chat support role
This is why you should choose us:
- Fully remote
- Competitive salary packages and bonus programs
- Profit sharing
- Career growth and development
- Multicultural team
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